Downloading the WinSCP Client

If you do not already have WinSCP, you'll need to download and install (click here) WinSCP. For this guide, we'll be using WinSCP version 5.13.3.

Connecting to your server using WinSCP

Once you've installed WinSCP, open it up and you'll be prompted with a Login screen as shown below.

WinSCP login screen:

  1. Set the File Protocol to FTP. Leave the Port number as-is; this will always be 21.

  2. Optionally, set the Encryption field to TLS/SSL Explicit encryption. This will encrypt your connection between your computer and the physical server for your file transfer session.

  3. Next, set the Host name to the Host/IP field, as well as the User name  to the Username field shown in Prisma under Advanced > FTP Access

  4. Finally, set the Password field in WinSCP to your Prisma password.

If you wish to save your credentials, click Save, check the Save password (not recommended) box if you wish to save the password, followed by OK. For security reasons, we advise against storing the password locally if you're on a shared system.

To connect, click the Login button.

Prisma FTP Access Panel:

Completed WinSCP Login box:

If you have successfully followed the guide above, you should be brought to a view that shows both your local files (defaults to your Documents directory) on the left side and your server's files (defaults to / or "root directory") on the right side.

Uploading Files using WinSCP

To upload files using WinSCP, you have two options:

  1. Navigate to the files in WinSCP and drag/drop files from the left panel to the right panel.

  2. Navigate to the files in Windows Explorer and drag/drop files to the right panel.

Downloading Files using WinSCP

Similarly to uploading files, you have two options:

  1. Drag/drop files from the right panel to the left panel in WinSCP.

  2. Drag/drop files from the right panel in WinSCP to Windows Explorer.

Multiple files can be selected by either clicking and dragging or by holding Ctrl and clicking multiple files. Once done, release Ctrl and drag/drop files appropriately.

Using Prisma's File Manager

Uploading Files in Prisma

The File Manager can be used to upload individual files and/or small folders. Larger folders, or folders containing a large amount of files, should be uploaded as a ZIP and/or via FTP.

  1. Navigate to "Customize" > "File Manager"

  2. Open your local file explorer/directory on your computer

  3. Navigate to the folder you wish to upload the files/folders to, then drag/drop the files into Prisma

  4. Wait for the upload to complete (progress displays in the bottom-left of the File Manager; note that large files/folders may take a longer duration of time)

Downloading Files in Prisma

Please refer to either of these guides for in-depth information:
How do I save or backup my server files?
How do I download my server's world?

To download files from your server, you may either drag and drop them from the server side (left) to your personal storage (right) or you may right-click on a file/folder and select “Download”.

TIP: Multiple files can be selected at a time by clicking on each folder/file while holding Ctrl (Windows) or command (Mac). You can also select all files easily by selecting the file/folder at the top of the list then selecting the file/folder at the bottom of the list while holding Shift.

What about FTP for web hosting and Multicraft?

Multicraft (Legacy Bare Metal Customers)

Your FTP details will be found in the Multicraft panel under Files > FTP File Access.

Web Hosting

If you're looking to use FileZilla or a third-party file manager instead of the File Manager in cPanel, you'll need to use your cPanel username and password as normal (no additions) and for the hostname.


Uploading, downloading, and/or deleting files or directories may take time. If you are actively uploading files to your server, you should not attempt to start/restart the server or modify server files. This could result in errors and/or file corruption. Please wait for uploads to complete before starting the server or editing files.

I'm having issues connecting. What's going on?

We're sorry that you're having trouble! We've outlined some basic troubleshooting here, but please be sure to reach out to our team if you need any additional help.

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