We've recently changed how we offer support here at CubedHost. Now, at any time, all you'll need to do is click the blue button at the bottom right of the page and one of our team members will be with you as soon as possible!

How long will I have to wait?

The current average response time will be listed in your conversation just after you submit a message to us. This can vary anywhere from a couple of minutes to several hours on busy days. If you'd like to apply for a job to assist us with the demand, click here for more information!

I need support now! Should I open multiple conversations?

Absolutely not. This will actually slow down the support process for both you and our team and may result in disorganization. If you have important information to add, please respond to your existing conversation when necessary.

Conversations are answered in the order received. This means that our team will answer conversations in the queue from the oldest conversation through until the most recent conversation.

If you respond before you hear back from us, it will not close your conversation but it will bump your conversation to the end of our support queue. For this reason, we ask that you please refrain from spamming and/or sending follow-up queries such as "..." or "Hello???". We understand you are waiting and that you may be anxious, however, responses such as these will not expedite support.

I'm unable to see the blue button. What do I do?

There's a few possible reasons for this:

  1. There's an Adblocker on your browser blocking Intercom, our support software vendor. Please ensure *.intercom.io  and *.intercomcdn.com  are whitelisted in your adblocker. For more information regarding the data we share, please visit our Privacy Policy.
  2. You're using a browser that enforces "Tracking Protection", either by default or enabled manually. This will also block Intercom
  3. You've been blocked for abusive behavior or misconduct. Generally, this will only be achieved when a user comes into a chat spamming our support system or if a user is behaving inappropriately (swearing, racist remarks, etc.). Feel free to reach out to our support team via [email protected] for more assistance.

If neither of the above apply to you, we recommend reaching out to [email protected] and mentioning that you're unable to see the Intercom chat bubble and we'll be happy to assist you.

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