At CubedHost, we seek to perfect the Minecraft hosting experience. This means that we provide top-notch servers AND support. We are always looking to welcome new team members to help us maintain the passionate, reliable, and friendly environment we've built up over the past 6 years.

Each team member works as an independent contractor. You set your own schedule, work in the comfort of your own home (or whatever environment you fancy), and you're paid hourly for time worked - simple.
Worried about time off or uncertainty with future scheduling? We're extremely flexible and are always happy to work with you to accommodate your needs. There's no need to inform us months in advance about that concert you want to go to or that weird convention called MINECON that you bought tickets for.

We value honesty, empathy, and playfulness. We seek those who are professional, yet cordial. If this is you, we hope you'll consider reaching out! We aim to make our environment friendly, so it doesn't just feel like another day of "I work for CubedHost" rather you can be pleased to say that you're a part of our team. Not to mention, where else can you go to work without pants (pants may be encouraged when answering the door) and get free Steam games? ;-)

How to Apply

Please send us your formal résumé or CV to [email protected] at any time and be sure to let us know in your email which position(s) you're interested in.
If you don't mind, we'd also love to know how you heard about us and what made you interested in applying!

If we're interested, you'll likely hear from us by email within 1-2 business weeks.
If you don't receive a response, don't get discouraged! We welcome you to re-apply as often as you'd like as you build your experience up. :-)

Open Positions

Minecraft Support Specialist

Minecraft servers can be rather complex, especially considering Minecraft advances further and further every year. Our customers worldwide rely on our Minecraft Support Specialists to be there to help when things go wrong. This is why we rely on this team to know the ins and outs of Minecraft server management.

Some common support requests involve troubleshooting errors in the server console, reviewing crash reports, installing plugins/mods or helping to configure them, and providing advice on setup requirements.

As our team must be able to effectively communicate with each other to assist customers as quickly and efficiently as possible, strong communication skills are a must for this position.

Responsibilities

  • Identify customer needs and troubleshoot issues as reported.
  • Effectively resolve customer inquiries in a considerate and timely manner.
  • Compose empathetic, friendly, and simplified responses.
  • Actively contribute to the team by participating in support discussions, team meetings, etc..
  • Spot trends in customer requests that may need to be escalated.

Requirements

  • You have a genuinely friendly, optimistic, and helpful attitude.
  • You have a strong understanding of the English language and are able to formulate clear, proper responses.
  • You are skilled at explaining technical issues and/or workflows succinctly.
  • You express poise and do not falter when working under pressure.
  • You are willing to continually learn as Minecraft grows and changes.
  • You are willing to adapt to new work environments and responsibilities.
  • You understand when to ask for help and you're unafraid to do so. 

Recommended Skills

  • Familiarity with Prisma, Multicraft, and/or other game server management panels. 
  • Familiarity with WHMCS, Intercom, or similar billing and support systems.
  • Previous customer service and/or technical support experience.


Minecraft Sales Specialist

Every company needs a strong, confident sales team to lead the way for potential customers.

A typical day as a Minecraft Sales Specialist at CubedHost involves helping potential customers determine the amount of resources they need and educating customers about our available payment options, policies, and services.

As our team must be able to effectively communicate with each other to assist customers as quickly and efficiently as possible, strong communication skills are a must for this position.

Requirements

  • You have a genuinely friendly, optimistic, and helpful attitude.
  • You have a strong understanding of the English language and are able to formulate clear, proper responses.
  • You are skilled at describing services in a simple and appealing manner.
  • You are able to type quickly and accurately. 
  • You express poise and do not falter when working under pressure.
  • You are willing to continually learn as Minecraft grows and changes.
  • You are willing to adapt to new work environments and responsibilities.
  • You understand when to ask for help and you're unafraid to do so. 

Recommended Skills

  • Familiarity with WHMCS, Intercom, or similar billing and support systems.
  • Familiarity with Minecraft and/or Minecraft server hosting. 
  • Previous customer service and/or sales experience.

Linux Systems Administrator

System Administrators will monitor our growing global infrastructure using a number of tools and resolve any issues that might arise, as well as assist with maintenance and new projects.

Requirements

  • 2+ years experience with CentOS/RHEL and other linux distributions
  • Familiar with common Linux errors/problems and their solutions
  • Strong grasp of networking, routing, and related troubleshooting

Bonus Skills

  • Experience managing Multicraft installations
  • Knowledge of MySQL, PHP, Apache, and nginx
  • Knowledge of MySQL cluster/replication, Redis, Node.js, Bash/Shell scripting

Front-End Web Developer

As a front-end web developer on our team, you will work with the latest web technologies in order to continually build and improve our web applications, such as our control panels and other tools, both internal and customer-facing.

Requirements

  • Strong grasp of web technologies, including HTML, CSS, JS
  • Familiar with front-end JS frameworks like React or Angular

Bonus Skills

  • Experience with git, CI/CD, and testing frameworks 
  • Experience with WebSockets, HTTP/2, WebRTC, etc. 

Full Stack Developer

Full stack developers play a crucial role at CubedHost, where we build and deploy our own software that runs thousands of Minecraft servers, along with an array of supporting microservices to deliver an outstanding hosting experience. 

Requirements 

  • Familiar with Linux/Unix -- maybe running a personal project on a Linux VM or even hosting your own Minecraft server on Linux. 
  • Experience with modern programming/scripting languages like Javascript/Node.js, Golang, Python, or PHP. 

Bonus Skills

  • Experience with a variety of frameworks like Express, React, Angular, Laravel, etc. 
  • Experience with MySQL, nginx, Redis, bash/shell scripting
  • Experience with WebSockets, HTTP/2, WebRTC, etc. 
  • Strong understanding of networking & routing

A professional attitude and work ethic are required for any position.
We ask that all applicants are at least 18 years of age.
Please contact us with any questions or concerns you may have.

Did this answer your question?