General Questions

Not sure where to look? Start here!

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36 articles in this collection
Written by Bill Ewing and Karen Kolze

What data is kept in the off-site backups?

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Written by Bill Ewing
Updated over a week ago

I can't see the chat bubble in Firefox! What do I do?

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Written by Bill Ewing
Updated over a week ago

How do I perform a traceroute in Windows 10 using Command Prompt?

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Written by Bill Ewing
Updated over a week ago

Someone randomly joined my server, but I didn't give them the IP. How did this happen?

Bill Ewing avatar
Written by Bill Ewing
Updated over a week ago

How do I perform a traceroute in Mac OS X/macOS?

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Written by Bill Ewing
Updated over a week ago

What does "Out of Stock" mean?

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Written by Bill Ewing
Updated over a week ago

How do I contact your support team?

Need assistance with your Minecraft server and can't figure out how to reach us? Learn more here!
Bill Ewing avatar
Written by Bill Ewing
Updated over a week ago

Why is FTP not working?

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Written by Bill Ewing
Updated over a week ago

Can you host a server for Minecraft: Education Edition?

Karen Kolze avatar
Written by Karen Kolze
Updated over a week ago

How do I use FileZilla?

Need to upload or download multiple server files? Make it easy and use FileZilla!
Karen Kolze avatar
Written by Karen Kolze
Updated over a week ago

Can I share my password with my friends?

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Written by Karen Kolze
Updated over a week ago

How many servers does CubedHost host?

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Written by Karen Kolze
Updated over a week ago

What is TeamSpeak?

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Written by Karen Kolze
Updated over a week ago

How often do you backup my server?

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Written by Karen Kolze
Updated over a week ago

What control panel do you use?

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Written by Karen Kolze
Updated over a week ago

Why has my server been suspended?

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Written by Karen Kolze
Updated over a week ago

What are slots?

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Written by Karen Kolze
Updated over a week ago

Will my server shut down if I'm offline?

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Written by Karen Kolze
Updated over a week ago

How do I know what location to pick for my server?

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Written by Karen Kolze
Updated over a week ago

What are your support hours?

Short answer: 24/7, Detailed answer: Read more here!
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Written by Karen Kolze
Updated over a week ago

What services does CubedHost offer?

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Written by Karen Kolze
Updated over a week ago

What is your team's average response time?

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Written by Karen Kolze
Updated over a week ago

Do you offer voice support?

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Written by Karen Kolze
Updated over a week ago

Does CubedHost operate a server list?

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Written by Karen Kolze
Updated over a week ago

Does CubedHost operate a public Minecraft server?

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Written by Karen Kolze
Updated over a week ago

Do you offer gift cards?

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Written by Karen Kolze
Updated over a week ago

Can you move my server?

Need your server in a different country or city? Let us help!
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Written by Karen Kolze
Updated over a week ago

Why is my control panel locked?

Wondering about the big red "Your server is currently in lock mode" bar?
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Written by Karen Kolze
Updated over a week ago

Do you have test servers?

We do have demo servers you can use for testing! IPs are listed here.
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Written by Karen Kolze
Updated over a week ago

What do I do if my server was terminated?

Forgot to pay your bill? Accidentally canceled? Seek help here!
Karen Kolze avatar
Written by Karen Kolze
Updated over a week ago

Why has no one responded to my order notes?

If you left a question or request when you placed your order and you haven't been contacted, learn why here.
Karen Kolze avatar
Written by Karen Kolze
Updated over a week ago

How do I change or reset my password?

If you're unsure where to go to update your password or you need help accessing your account, check here!
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Written by Karen Kolze
Updated over a week ago