Our backup system is currently modified due to a fire incident. Please see our status page for further information and updates.
There are many reasons why a server owner may need to download files from their Minecraft server. This guide is here to help you out in doing so!
Why would I have to save files myself if you guys backup my files already?
Great question! It is true that we backup your server every 8 hours while it is in an active status. However, we only guarantee storage on backup files for up to 30 days. Also, in order to ensure that we are able to backup every Minecraft server that we host, we have to start the backup system at specific times. This means that you cannot control what time your files will be saved.
So, consider saving your files if you know you're going to be going out of town and/or if your friends have just finished a huge building project. Mistakes happen and we're not always able to help with backups, either because we do not have anything available after 30 day, the backup was not taken at the right time, and/or simply because things happen and we'd hate to see you lose progress.
I just want to save a single file/folder, such as my world. What is the easiest way to do that?
For saving your world folder, or really any other single file/folder (such as a config file or a plugins folder), we suggest using Prisma's archive feature. Be sure that you're logged into Prisma and that you are managing the correct server, then proceed with the following steps.
Navigate to "Customize" > "File Manager".
Locate the file or folder you wish to save and select it. If you're looking for your world folder, it'll be located in the "worlds" folder in the file manager.
After selecting it, select the blue "Create Archive" button that appears towards the top-right of the File Manager.
A new archive will be created; it will start with "archive-" and end with the
Locate the archive file (you will see "a few seconds ago" under the "Last Modified" column") that was created and select the green download button on the right side of the file manager.
The archive should download locally.
Once the download is complete, consider renaming the file so you do not lose track of which server it belongs to and what date the backup is from.
What if I want multiple files, not just one thing? How do I do that?
You always have the choice to use the File Manager or FTP when downloading files. With a single file download, the easiest choice is just to hop into the File Manager because it's right there in your control panel. However, if you need to download lots of files or do a full backup, FTP simply tends to make the process much faster and easier. Ultimately, you just need to decide if you want to click several times (File Manager) or click, Shift-click, then drag-and-drop (FTP).
Using the File Manager to download multiple files or to complete a full server backup
Navigate to "Customize" > "File Manager"
Select every file and/or folder that you wish to save
After selecting everything you want to save, select the blue "Create Archive" button that appears towards the top-right of the File Manager
A new archive will be created; it will start with "archive-" and end with the .zip file extension
Locate the archive file (you will see "a few seconds ago" under the "Last Modified" column") that was created and select the green download button on the right side of the file manager
The archive should download locally
Once the download is complete, consider renaming the file so you do not lose track of which server it belongs to and what date the backup is from
Using FTP to download multiple files or to complete a full server backup
To use FileZilla, one of the available third-party FTP clients, you'll need to refer to this guide. To download files from your server, you may either drag and drop them from the server side (left) to your personal storage (right) or you may right-click on a file/folder and select “Download”.
Multiple files can be selected at a time by clicking on each folder/file while holding Ctrl (Windows) or command (Mac). You can also select all files easily by selecting the file/folder at the top of the list then selecting the file/folder at the bottom of the list while holding Shift.
What if I actually just need my server restored from one of your auto-backups?
If you were actually looking for information on how to get your server restored from a backup, see this guide.