If you've just purchased a server and you're wondering "What's my IP address?" or "Where do I find my server IP?", we understand! Fortunately, all you need to do is either check your email and/or log into Prisma and you'll be good to go.

Do I need to enter a port?

Fortunately, all of our Minecraft servers include a dedicated IP address for free! This means you don't need to enter a port on Java Edition and you don't need to make any changes when connecting on Bedrock Edition.

What if my server doesn't have a dedicated IP? How do I connect?

A port should be attached to your IP address using a colon, like so: ipaddress:port  

Do I need to share my local IP address?

No, you should never need to share your own IP address for any reason with your players. We host the server for you in secure data centers on powerful, reliable hardware with our own IP addresses so you don't have to. Your IP address is safe from players.

What about "ipconfig"?

For the reasons mentioned above, this command does not need to be used. ipconfig is only used with respect to Minecraft servers when you are locally hosting your own server so you can obtain your IP address.

Can Prisma admins see my local IP address?

If you've connected to your own server at any point, yes. Prisma admins have access to your server files and, therefore, will be able to see the IP address of any player that has connected to your server.

Got an issue?

Server isn't showing up in Prisma? 

Oops! Just in case it needs a refresh, please try logging out and back in. If you still don't see your new server, give our team a shout and we'll be happy to take a look.

No emails from us?

Please be sure to check all folders in your email, including spam/junk. Sometimes the emails are routed incorrectly/flagged. If you're not finding an email, reach out to our team and we'll be happy to take a look!

I haven't purchased a server yet. I just want to try it.

Unfortunately, you won't receive an IP address until you've actually completed an order/purchased a server. If you'd like to test our servers, you can always try our test servers

Something else?

Our team can be reached at any time using the blue button in the bottom-right of our website. You can also email us at [email protected].

 

 

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