Downloading the WinSCP Client
If you do not already have WinSCP, you'll need to download and install (click here) WinSCP. For this guide, we'll be using WinSCP version 5.13.3.
Connecting to your server using WinSCP
Once you've installed WinSCP, open it up and you'll be prompted with a
Login screen as shown below.
WinSCP login screen:
FTP. Leave the
Port numberas-is; this will always be
Optionally, set the
TLS/SSL Explicit encryption. This will encrypt your connection between your computer and the physical server for your file transfer session.
Next, set the
Host nameto the
Host/IPfield, as well as the
User nameto the
Usernamefield shown in Prisma under
Advanced > FTP Access.
Finally, set the
Passwordfield in WinSCP to your Prisma password.
If you wish to save your credentials, click
Save, check the
Save password (not recommended) box if you wish to save the password, followed by
OK. For security reasons, we advise against storing the password locally if you're on a shared system.
To connect, click the
Prisma FTP Access Panel:
Completed WinSCP Login box:
If you have successfully followed the guide above, you should be brought to a view that shows both your local files (defaults to your Documents directory) on the left side and your server's files (defaults to
/ or "root directory") on the right side.
Uploading Files using WinSCP
To upload files using WinSCP, you have two options:
Navigate to the files in WinSCP and drag/drop files from the left panel to the right panel.
Navigate to the files in Windows Explorer and drag/drop files to the right panel.
Downloading Files using WinSCP
Similarly to uploading files, you have two options:
Drag/drop files from the right panel to the left panel in WinSCP.
Drag/drop files from the right panel in WinSCP to Windows Explorer.
Multiple files can be selected by either clicking and dragging or by holding
Ctrl and clicking multiple files. Once done, release
Ctrl and drag/drop files appropriately.
Using Prisma's File Manager
Uploading Files in Prisma
The File Manager can be used to upload individual files and/or small folders. Larger folders, or folders containing a large amount of files, should be uploaded as a ZIP and/or via FTP.
Navigate to "Customize" > "File Manager"
Open your local file explorer/directory on your computer
Navigate to the folder you wish to upload the files/folders to, then drag/drop the files into Prisma
Wait for the upload to complete (progress displays in the bottom-left of the File Manager; note that large files/folders may take a longer duration of time)
Downloading Files in Prisma
Please refer to either of these guides for in-depth information:
How do I save or backup my server files?
How do I download my server's world?
To download files from your server, you may either drag and drop them from the server side (left) to your personal storage (right) or you may right-click on a file/folder and select “Download”.
TIP: Multiple files can be selected at a time by clicking on each folder/file while holding Ctrl (Windows) or command (Mac). You can also select all files easily by selecting the file/folder at the top of the list then selecting the file/folder at the bottom of the list while holding Shift.
What about FTP for web hosting and Multicraft?
Multicraft (Legacy Bare Metal Customers)
Your FTP details will be found in the Multicraft panel under
FTP File Access.
If you're looking to use FileZilla or a third-party file manager instead of the File Manager in cPanel, you'll need to use your cPanel username and password as normal (no additions) and
web.cubedhost.com for the hostname.
NOTICE TO ALL FTP USERS
Uploading, downloading, and/or deleting files or directories may take time. If you are actively uploading files to your server, you should not attempt to start/restart the server or modify server files. This could result in errors and/or file corruption. Please wait for uploads to complete before starting the server or editing files.
I'm having issues connecting. What's going on?
We're sorry that you're having trouble! We've outlined some basic troubleshooting here, but please be sure to reach out to our team if you need any additional help.