There are some common issues that can be preventing you from connecting to your server, but there may also be something else going on. If you don't see anything that appears to apply to you, please contact our team right away so we can get you back to mining.
Incorrect IP Address
If you've recently purchased a new server or had your server transferred, your IP address has changed. Please be sure that you are using the correct IP address first. If you're not sure where to find your IP address, you can find it in your email and/or in Prisma. Feel free to reach out to our team for help if it seems to be missing.
Note that some IP addresses do have a port that is required in order to connect.
While we include a dedicated IP address for free with every server, some server owners have opted out of this feature for various reasons. If you are unsure of how to connect to a server with a port, you do on Java by attaching the port the the IP address with a colon (e.g
serverip:port) and by simply adjusting the port field in Bedrock.
Subdomain/Domain IP Not Working
If you've recently created a custom hostname, through our subdomain system or using your own domain name, you'll need to give the DNS records some time to propagate. Though records are usually ready within 5 minutes or less, sometimes records can take up to 24 hours to become usable. A good place to check to see if you've correctly set up your record and whether or not it's working yet is on this site.
If you do not have a dedicated IP, be sure to attach the port to your IP address.
If you've added a modpack or Forge mods to your Minecraft server, you should be connecting to your server with mods installed client-side that match up to those on your server. It's also important to ensure that your client has enough memory allocated to support modded gameplay, as mods can be quite demanding.
If you've decided to play a modpack, you'll more than likely be using a launcher other than the the default Minecraft launcher the average player uses. The most common launchers are ATLauncher, Technic, and Twitch (formerly Curse/CurseForge). You'll need to ensure you have the correct launcher installed, then download the correct modpack (be sure to check it's the right version as well!) within that launcher. If you have the incorrect launcher, incorrect modpack, and/or incorrect version when you try to connect to your server, you'll likely run into a large error.
Not Enough Memory (Client-Side)
If your PC doesn't have a fair amount of memory available, you might not be able to play on a modded server, or at least one that's heavily modded. Most modpack developers suggest dedicating a minimum of 4GB to your launcher in order to run mods, but you'll need to be sure to leave some behind for other tasks your PC needs to run. Either way, without sufficient memory, your client will crash.
You can see this guide for help allocating more memory to your client.
Lack of Authentication
Older Minecraft Versions
Due to Mojang's authentication methods not being supported on older versions of Minecraft, 1.6.4 and below, you may be unable to connect to your server if you are running online mode as Mojang will be unable to authenticate your Minecraft account. You can resolve this by disabling online mode using the directions provided here.
Non-Premium Minecraft Accounts
Players who are running Minecraft illegally will be unable to connect to any server running in online mode. You may disable online mode using the directions provided here. Please note that CubedHost does not support or condone the use of pirated versions of Minecraft in any way and we encourage you to purchase the game legally via https://minecraft.net/.
If the server is whitelisted, you will not be able to join unless you are a whitelisted player. For more information on whitelisting, please see this article.
If you have been banned on your own server, you may unban yourself through your server's console by typing
unban playername (replace
playername with your Minecraft username) without a slash. If you're looking to unban someone else, you can do so as an opped player using the same command in-game as well, just with a slash instead.