We're proud to offer location transfers at any time! If you're ever looking to move to a new server location, you can do so by opening your server dashboard, selecting the change button on the location, reading the prompt, and go from there.

Will I lose any files?

By using our automatic transfer process, our system will transfer all server files. You will not lose your world, inventory, or any other files. If anything does go awry, don't forget that we backup servers every 8 hours!

Will anything change if I transfer my server?

Yes. Aside from your server being hosting in a new location, you will be assigned a new IP address to connect to your server. You will need to update any DNS records currently in use, if applicable.

What about my connection?

When you transfer your server, you may notice a change in how reliable or stable your connection is. For this reason, we always recommend ensuring that you choose a location most ideal for you or the majority of your players, if not a more centralized location. The best way to ensure you have a location that works best for everyone is to try our test servers.

Is there any way to keep my server's IP address upon transfer?

Due to the way IP addresses are assigned, we are typically unable to retain your server's IP through a location transfer. Unless outstanding circumstances are at play, you will be assigned a new IP address.

What about MySQL?

Your MySQL database will not be transferred. If you require a database transfer, please reach out to our team.

How long does it take?

Transfers can take anywhere from less than a minute to around thirty minutes, depending on the number and size of files that must be transferred. Most often, server transfers take no longer than a few minutes.

How do I transfer my server?

You'll want to login to Prisma, access the server you wish to transfer, then select the Change button in the Settings panel on the right side. From there, you can select the location you want to move to and proceed accordingly.

What if the location I want isn't available?

Due to high demand, we may sometimes not have enough space available for server transfers to be completed. You may try waiting a day or so then checking again or reach out to our team for further assistance.

It says that the transfer failed. What do I do?

If you're unable to complete the transfer, please reach out to our team.

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