Why do you need my name?
As we cannot see you or your physical card, we ask for your full name as it may be used to verify your identity, prevent fraud, and personalize communication.
Can I provide you with a preferred name or nickname?
Yes! Please feel free to supply your preferred name to our team.
How do I change the name on my account?
If you've legally changed your name, please reach out so we can update your account! No reason or verification is required unless we've detected suspicious activity on your account.
Can I give my account to someone else?
If you'd like someone else to take over ownership of your services, please reach out to our team and we'll be happy to help get things transferred! Please note that you should never share your credentials, even if you no longer use your account.
Why do you need my address?
Your address is required in order to process and approve paid orders on your account. When you make a payment, the address you provide may be used to verify your identity in correlation with your payment method.
I'm verified on PayPal. Do I still need to provide my details?
Yes. Though we accept PayPal payments, we are ultimately responsible for preventing fraudulent activity that may be associated with our business.
I'm not a paying customer. Do I still need to provide my details?
If you do not make any purchases with CubedHost yourself, you are not required to provide a full name or address unless otherwise specified. If your account status changes, you will be required to provide your accurate/current name and address.
Why do you need my email address?
Your email address is how we provide you with information about your account, billing, and other news. You have the right to unsubscribe from promotional emails or any other unnecessary emails that are unrelated to account information.
Why do you need my phone number or any other details?
Your phone number is not required, though we may ask you to provide a phone number in cases where an additional layer of verification is necessary.
If you are operating an account as or on behalf of a business, you will be asked to provide its registered name.
How do you keep my information secure?
Our team will never ask for your full credit/debit card number, financial account number, password, or any other unrequired personally identifiable information.