Billing

Need to change your due date? Looking for autopay? Get your answers here!

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36 articles in this collection
Written by Karen Ewing

How do I update my stored credit/debit card details?

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Written by Karen Ewing
Updated over a week ago

How can I set up a group account so multiple people can pay?

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Written by Karen Ewing
Updated over a week ago

Do you offer price matching?

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Written by Karen Ewing
Updated over a week ago

Will I be double-charged if I upgrade my server?

Do you need more memory? You won't ever be charged for more than you're using. Learn more here.
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Written by Karen Ewing
Updated over a week ago

How do I get donations for my server?

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Written by Karen Ewing
Updated over a week ago

Why is my order still pending?

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Written by Karen Ewing
Updated over a week ago

Why do you need my address and all these other details?

We ask for a few things for your protection, learn more here!
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Written by Karen Ewing
Updated over a week ago

Where can I see how much account credit I have?

Can't remember how much you added? Recently downgraded? Check your balance!
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Written by Karen Ewing
Updated over a week ago

What payment methods do you accept?

We accept various payment methods including cards and PayPal! Learn more here.
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Written by Karen Ewing
Updated over a week ago

Do you store my card details?

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Written by Karen Ewing
Updated over a week ago

Do you offer temporary servers?

Need the server for less than a month?
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Written by Karen Ewing
Updated over a week ago

Do you offer one-time payments?

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Written by Karen Ewing
Updated over a week ago

Can I use a prepaid card to pay?

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Written by Karen Ewing
Updated over a week ago

Do I have to pay upfront?

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Written by Karen Ewing
Updated over a week ago

Can I have a short-term server for free?

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Written by Karen Ewing
Updated over a week ago

Can I get a free trial?

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Written by Karen Ewing
Updated over a week ago

Why was my order flagged for manual review?

Tried to place an order and Prisma shows you this error? Learn more here.
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Written by Karen Ewing
Updated over a week ago

Do you accept foreign currency?

Not from the USA? No worries!
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Written by Karen Ewing
Updated over a week ago

Will you mail anything to my physical address?

Short answer is nope!
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Written by Karen Ewing
Updated over a week ago

How long will my service stay active?

Not sure how the billing cycle works? Read this!
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Written by Karen Ewing
Updated over a week ago

How do I add credit to my account?

Want funds on your account for future bills? We can help!
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Written by Karen Ewing
Updated over a week ago

How do I cancel an order I don't want to pay for?

Accidentally placed an order you don't want?
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Written by Karen Ewing
Updated over a week ago

When can I pay for my server?

Looking to pay early? No problem!
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Written by Karen Ewing
Updated over a week ago

What do I do if I can't pay on time?

Late paycheck? A lot going on? Let us help!
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Written by Karen Ewing
Updated over a week ago

How do PayPal subscriptions work?

Looking at auto-paying via PayPal? Find some need-to-know info here!
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Written by Karen Ewing
Updated over a week ago

Why did my service automatically renew?

Charged and not sure why? We might be able to help!
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Written by Karen Ewing
Updated over a week ago

How do I cancel my service?

No matter the reason, you may cancel at any time. Learn more here.
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Written by Karen Ewing
Updated over a week ago

How do I close my account?

Not planning to come back and want your information sealed? This is the way to go.
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Written by Karen Ewing
Updated over a week ago

How do I cancel a PayPal subscription?

Need those auto-payments gone? Help is here!
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Written by Karen Ewing
Updated over a week ago

Can you separate my invoices?

Have multiple services that keep getting bumped together in invoices? Let us help!
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Written by Karen Ewing
Updated over a week ago

Can I change my billing cycle?

We offer monthly, quarterly, and semi-annual cycles and you can swap at any time!
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Written by Karen Ewing
Updated over a week ago

Can I change my due date?

New pay day? Bought the server on a day that won't work next month? No worries! Let us help.
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Written by Karen Ewing
Updated over a week ago

Can I put my service on hold?

Need to step away for a while? Learn what your options are here.
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Written by Karen Ewing
Updated over a week ago

How do I get a refund?

Accidentally bought an extra server? Not feeling the hosting life? Let us get your money back to you.
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Written by Karen Ewing
Updated over a week ago

How do I add more memory or slots to my server?

Looking to upgrade or downgrade memory or slots? Reach out to our team!
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Written by Karen Ewing
Updated over a week ago

Can I get a discount for buying multiple servers?

We are always happy to help save you money, especially if you're supporting us!
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Written by Karen Ewing
Updated over a week ago