At CubedHost, we seek to perfect the Minecraft hosting experience. This means that we provide top-notch servers AND support. We are always looking to welcome new team members to help us maintain the passionate, reliable, and friendly environment we've built up over the past 8+ years.

Each team member works as an independent contractor. You set your own schedule, work in the comfort of your own home (or whatever environment you fancy - anywhere in the world), and you're paid hourly for time worked - simple.

Worried about time off or uncertainty with future scheduling? We're extremely flexible and are always happy to work with you to accommodate your needs. There's no need to inform us months in advance about that concert you want to go to or one of those fancy conventions you bought tickets for. We only ask that you work with us so we can set a schedule that works best for everyone.

We value honesty, empathy, and cordiality. We seek those who are professional, yet amiable. If this is you, we hope you'll consider reaching out! We aim to make our environment friendly, so it doesn't just feel like another day of "I work for CubedHost" rather you can be pleased to say that you're a part of our team. Not to mention, where else can you go to work without pants (pants may be encouraged when answering the door) and get free video games? ;-)

General Requirements for All Positions

Due to the nature of our business, you must be patient and understanding.
A professional attitude and strong work ethic are required for any position.
You must have a reliable Internet connection and laptop/desktop workstation.
You must be familiar with your keyboard and be able to type quickly and accurately.
We ask that all applicants are at least 18 years old.

How to Apply

Send your formal résumé or CV to [email protected]

Be sure to include which job position(s) you're interested in. If you don't mind, we'd also love to know how you heard about us and what made you interested in applying!

We review every application received and send out interview requests within approx. 14 business days if we're interested. If you don't receive a response from us, don't get discouraged! You are welcome to re-apply as often as you'd like, though we do ask that you be sure to review our requirements before doing so.

-> Open Positions <-

Customer Success Specialist

Every company needs a confident, customer-centric team at the forefront of their business. Over the years, we've evolved this role as needed to accommodate the needs of our customers, our team, and varied experience each team member has brought to the table.

Under this role, you'll find yourself educating both new and existing customers on the aspects of Minecraft hosting as they look to purchase new servers. You'll also be providing personalized responses to answer questions relating to our services and company.

You must be capable of communicating quickly and effectively in this role. We are seeking individuals who are hard-working and eager to improve. If this sounds like you, please keep reading!

Requirements

  • You look forward to helping others understand the unknown.
  • You are skilled at educating others in a simple yet appealing manner.
  • You have a strong understanding of the English language; your sentences are clear and accurate.
  • You are capable of working under pressure with poise.
  • You are willing to learn progressively as our company and products grow and change.
  • You are willing to adapt to new work environments and responsibilities.
  • You are not afraid to ask for help when you may need it.

Recommended Skills

  • You have previous job experience relevant to this position.
  • You have experience with WHMCS, Blesta, or at least one type of billing system.
  • You have experience with game server hosting.
  • You have experience with Minecraft or other games that can be privately hosted.
  • You are familiar with Intercom or a similar customer messaging platform.

Game Support Specialist

Game servers can be rather complex, especially considering games like Minecraft advance further and further every year. Our customers worldwide rely on our Support Specialists to be there to help when things go wrong. This is why we rely on this team to know the ins and outs of game server management.

Some common support requests involve troubleshooting errors in the server console, reviewing crash reports, installing plugins/mods or helping to configure them where applicable, and providing advice on setup requirements.

You must be able to effectively communicate not only with customers, but with your fellow teammates as well. Strong communication skills are an absolute must for this position.

Responsibilities

  • You will quickly identify customer needs and troubleshoot concerns.
  • You resolve customer inquiries in a considerate and timely manner.
  • You are empathetic and personable in your replies.
  • You actively participate in team activities, such as support discussions and team meetings.
  • You identify negative trends in support conversations that may need to be escalated.

Requirements

  • You look forward to helping others understand the unknown.
  • You have a strong understanding of the English language; your sentences are clear and accurate.
  • You are skilled at explaining technical issues and/or workflows in an appealing manner.
  • You are capable of working under pressure with poise.
  • You are willing to learn progressively as our company and products grow and change; you are capable of keeping up with game updates and changes.
  • You are willing to adapt to new work environments and responsibilities.
  • You are not afraid to ask for help when you may need it.

Recommended Skills

  • You have previous job experience relevant to this position.
  • You have experience with game server hosting and/or have experience with hosting servers.
  • You have experience with Minecraft or other games that can be privately hosted.
  • You are familiar with Intercom or a similar customer messaging platform.
  • You are familiar with WHMCS, Blesta, or at least one type of billing system.

Front-End Web Developer

As a front-end web developer on our team, you will work with the latest web technologies in order to continually build and improve our web applications, such as our control panels and other tools, both internal and customer-facing.

Requirements

  • You have a strong grasp of web technologies, including HTML, CSS, and JavaScript.
  • You are familiar with front-end JavaScript frameworks, such as React or Angular.

Bonus Skills

  • You have experience with Git, CI/CD, and testing frameworks.
  • You have experience with WebSockets, HTTP/2, WebRTC, etc.

Please contact us with any questions or concerns you may have.

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